What our clients say about us...

At Guillaumes we pride ourselves on the quality of the service we offer to clients. In order to ensure we maintain these high standards, we regularly ask our clients to rate the service they receive.

Almost half our clients (47%) first heard of Guillaumes through a recommendation, with just over a quarter (26%) finding us via the internet. Parents or relatives previously using Guillaumes was the primary reason for 16% of respondents hearing about us.

For 84% of clients, Guillaumes was the first firm of solicitors they had used, with 26% choosing us on the strength of a recommendation and the same percentage citing our good reputation. Other reasons for choosing Guillaumes included our location, our fees and the fact we have been practising successfully for a long time. Almost three quarters (74%) did not consider any other law firm before choosing Guillaumes.

In terms of services, on a scale of 1 to 5, with 1 being poor and 5 being excellent, our clients gave us the following ratings for our service (all ratings are averages):

• Courtesy with which the telephone was answered – 4.6
• Efficiency with which a call is responded to – 4.5
• Efficiency with which a case/work project is dealt with – 4.3
• Competence within the Guillaumes team – 4.6
• Delivery of work completed for clients – 4.5

The following are quotes from some of our clients about the service they receive:

“Friendly and efficient.”
“Very efficient and friendly; they are informal but not casual. They are very welcoming and professional.”
“Excellent working relationship.”
“Friendly, personable and dependable. They do not treat you like business; they see you as a person.”
“They delivered with integrity everything that was required of them to my exact standards and therefore secured my business with them.”
“They make things very easy.”

Please click here to see our client testimonials.

To find out how our solicitors in Weybridge can help you, please contact us.